Ringover

Ringover

À propos de Ringover

Set up a powerful calling platform that is integrated with your CRM, accessible on PCs and smartphones and obtain numbers worldwide.

Ringover caractéristiques

  • Unified Omnichannel Communication: Manage voice calls, video meetings, SMS, and social messaging (including WhatsApp and Instagram) from one web or mobile application.
  • AI-Powered Intelligence: Features include automatic call transcription, AI-generated call summaries with action items, and sentiment analysis to assist with coaching and quality control.
  • Advanced Call Management: Includes a Power Dialer for automated outbound campaigns, interactive voice response (IVR) menus, and smart routing based on agent skills or historical data.
  • Real-Time Analytics: Access customizable dashboards that provide live metrics on call volume, service levels, agent performance, and wait times.
  • Team Coaching Tools: Supervisors can use "double listening" (listening in on live calls) and "whispering" (providing real-time advice to agents that the customer cannot hear).
  • Global Reach: Provides unlimited calling to over 110 destinations and allows businesses to instantly add local phone numbers from 65+ countries.

Ringover Captures d'écran

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